NiCE’s next-generation Cognigy bets the hard part of AI agents is running them, not building them
SiliconAngle reports that NiCE has a next-generation version of Cognigy built on the bet that the harder part of AI agents is running them, not building them. The piece describes the contact center as low-hanging fruit for the AI industry, saying IT and business leaders most often name improving customer experience, starting with the contact center, as their goal for agentic AI. The provided excerpt ends before naming any specific features of the new Cognigy.
Based on SiliconAngle's report - only one outlet has covered this so far. Read the original.Coverage 1 source · 1 report
Chronological.
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NiCE’s next-generation Cognigy bets the hard part of AI agents is running them, not building them
The contact center has been the low-hanging fruit for the artificial intelligence industry. Ask any information technology or business leader what they want to use agentic AI for, and they will say it’s to improve the customer experience, which starts with the contact center. However, to date, the industry has spent the past two years […] The post NiCE’s next-generation Cognigy bets the hard part of AI agents is running them, not building them appeared first on SiliconANGLE .
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